Live Chat

Initiate, Communicate and Engage

Every website visitor is a prospective customer waiting to be converted. But in today’s increasingly digital landscape, investing in driving traffic to your landing page is no longer enough to set you apart from the competition.

At Telephone Answering, our live chat team bring years of customer service experience to each online interaction. Whether your customers are looking for product recommendations, technical support or help with previous purchases, we are ready to offer immediate assistance.

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Comprehensive Customer Support

Our live chat team will help you effectively monitor and manage your customer support, marketing and sales processes. We provide an accurate, real-time service, helping you create an authentic personalised customer experience.

Here are some of the many advantages of using live chat:

Support

Your customers have real-time online access to resolve queries with just a click of a button. Decreased response times and no long wait queues help improve customer retention.

Improve Lead Generation

an on-demand live chat representative can proactively assist prospective customers through each step of their purchase.

Customer Service

Address customer concerns at point of sale, ensuring fewer refunds and lost sales.

High-Volume Websites

Our team can handle high-volume websites with ease, assisting multiple customers simultaneously without sacrificing productivity.

Higher Staff Productivity

With our live chat team supporting you, you won’t need to divert your critical staff members towards routine customer concerns.

Easy Implementation

We will send you a small piece of code that you install on your website and it’s as simple as that. Our chat team will be trained and ready to support your customers within hours.

Comprehensive Reporting

We provide you with detailed weekly reports of the chats, giving you in-depth insights into customer purchase preferences, commonly cited concerns and advertising effectiveness.

Customised Scripts

Before implementation, we’ll ask you to provide us with information specific to your business and any other conversational topics that you’d like us to focus on, so we can provide comprehensive customer support.

Ready for your FREE two-week trial?

During your free trial, we will learn about your business your staff and its culture. You can even give us specific training and instructions if you like. Our fully trained PAs will answer your calls for you as though they are based in your office.

Start Your 14-day FREE trial

Money-back Guarantee

We believe that our telephone answering service is unmatched which is why we offer a no quibble lifetime money back guarantee. You have the right to cancel at any time with immediate effect and have the previous months subscription refunded if normal levels of service are not met.

What do our customers say?

Finalist FSB Bedfordshire 2015
East of England Finalist 2015
Finalist FSB Bedfordshire 2016
Olympian Productions SME 2020 Finalist